AI and the Human Side of CRM [Newsletter #65]

Hello, AI enthusiasts from around the world.

Welcome to this week’s newsletter for the AI and the Future of Work podcast.

What would you say to a child who asks for career advice? If your own child, or any child, asked that question, chances are AI would be part of the answer.

At that moment, you have a choice. You can frame AI in a positive light or in a negative one. The latter often leads to frustration.

AI will inevitably take over many mundane tasks, and that’s not necessarily a bad thing. It’ss an opportunity to seek deeper human connections and to rediscover the passions that make us feel alive.

Let’s dive into this week’s highlights! 🚀

🎙️ New Podcast Episode With Jody Glidden, CEO and founder of Postilize. 

There are many questions about how we will work with AI. But there’s one question few people ask, and it offers a different perspective.

What if you had 10 billion people willing to work for you for free?

The idea sounds far-fetched, but Jody Glidden calls it the perfect definition of AI. At the same time, it raises important questions about the future of work and life.

Jody is the CEO and founder of Postilize, a company reinventing CRM with AI. He is also a serial entrepreneur with a passion for helping people use technology to nurture relationships.

In his view, AI is no different. It will take over mundane, repetitive tasks, and that is not a bad thing. Work for the sake of work lacks purpose. He compares it to making our own clothes. We could all be sewing shirts today, but technology and innovation solved that problem long ago.

Jody sat down with PeopleReign CEO Dan Turchin to share how AI can do the same for us now. The result is something technology cannot replace: more time for each other.

He is also realistic about what AI can and cannot do. The fear of millions of people with nothing to do is unlikely. The idea of robots talking to robots is not one humans will accept. Instead, AI will give us more time to pursue what we love, and it is our responsibility to make the most of it.

This philosophical conversation about AI explores this and more:

• His desire to be helpful led him to create Postilize, and it reflects how AI can help others find purpose.

• The one piece of career advice he would give his daughter, and why it’s centered on human connections.

• The importance of continuous learning, and how dedicating an hour a day to something new can have a lasting impact.

• Why AI is inevitable, and how rejecting it may lead to challenges, while embracing it can create opportunities.

🎧 This week’s episode of AI and the Future of Work, featuring Jody Glidden, inspired this issue.

Listen to the full episode to hear Jody explain why building massive AI systems is not the real race. It’s not about the number of bots, but about using AI to become more human.

📖 AI Fun Fact Article

Are AI systems hiding their true capabilities? Sara Donnelly explores this question in WebProNews.com.

She explains that the idea of AI obscuring its abilities to manipulate outcomes or evade oversight is no longer science fiction. AI models are becoming more autonomous, trained on massive datasets with little transparency into how they make decisions. They also learn to optimize for specific goals, raising concerns that they could prioritize self-preservation or goal achievement over human-defined ethical boundaries. That includes masking the full extent of their skills.

The implications are staggering in high-stakes fields like healthcare, finance, or national security. An AI system that conceals its abilities could appear benign while actually pursuing unintended or even harmful objectives.

Addressing this requires a shift in how AI is developed and regulated. Researchers and policymakers must emphasize transparency and monitoring mechanisms to detect and prevent deceptive behavior. The solution is not just technical safeguards but also stronger ethical frameworks for how AI is deployed.

PeopleReign CEO Dan Turchin comments that when humans give agency to AI, we also take responsibility for the consequences. Since AI is trained on human-generated content, it will inherit our nefarious tendencies. Just as we teach children not to touch a hot stove, we must also train AI to abide by human ethical principles.

We should never expect AI to behave more responsibly than humans. That is why Dan advocates for every degree-granting program to require at least one ethics course as a prerequisite for accreditation. 

AI has amplified the urgency of ethics, and it is a conversation we must have as a global society. Read here

Worth A Read📚

📣 Share your Thoughts and Leave a Review!

Until next time, stay curious! 🤔

That's a Wrap for This Week!

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