The Future of Work: AI's Impact in the Workplace

🎧 ^{_{Insider Tips on Mastering The Customer Experience as an IT Leader}}

We're thrilled to announce our next podcast guest: Roy Atkinson, a distinguished figure in IT and customer service. Recognized as a digital leader and esteemed customer service expert, Roy's illustrious career—from IT executive to CEO—is truly remarkable. Additionally, his breadth of knowledge across various subjects marks him as a polymath in his field. Prepare to be captivated—this upcoming episode promises to be enlightening!

Connect with Roy HERE

In this episode, you will learn:

• Roy’s Multifaceted Journey: Discover how Roy's diverse background as a polymath, polyglot, and musician influenced his career in customer service and IT.

• Customer Service Roots: Understand how early work experiences, from delivering newspapers to working in a busy supermarket and a bank, shaped Roy's interest and expertise in customer service and customer experience.

• Evolution of Employee Experience: Explore the changes in the employee experience over the past two decades, including the shift from a technology-centric approach to a focus on user experience, the impact of consumerization, and the rise of AI in IT management.

A few episodes you might be interested in… 

Florin Rotar, Chief AI Officer at Avanade, on how to limit AI’s adverse effects

Jonathan Siddharth, CEO of Turing, On Unleashing Human Potential with AI

Allison Baum Gates, Venture Capitalist, On The Secrets To A Successful VC Career

🔦 Listener Spotlight

We want to thank Lisa in Cincinnati for her amazing feedback! She says her bookshelf is full of recommendations from this podcast and her favorite episode is the conversation with Tom Wheeler. Lisa looks forward to listening each Monday while walking her dogs.

For those who haven’t heard the great discussion with Tom Wheeler, former FCC chair, check it out HERE. Tom’s the author of Techlash: who makes the rules in the digital gilded age?”

We want to hear what you have to say! Please share your thoughts and leave a review for the podcast! Your feedback helps us improve and ensures we continue to deliver valuable insights to our listeners. Thank you for being a part of our community!